LEVEL Reviews

Very poor customer service. Customer service takes you to a British answering call center that is only open during European hours (not convenient when you call from California). Even more frustrating is LEVEL pricing which is more expensive than Lufthansa which is odd for a so-called low cost airline! A week ago two round trip premium tickets LAX-Barcelona-LAX were priced at $4636 but a week later the same tickets (same departing dates) cost me $6422. Two premium round trip tickets with Lufthansa for a San Diego-Munich-San Diego (actually more convenient for me), only cost about $4600 or $1800 LESS! I will NEVER fly LEVEL again, I might even cancel my reservation.

Booked tickets and then tried to contact this airline to cancel within 24 hours penalty free as per USDOT regulations for flights operating to or from the US. Every time I called the automated system ran me through several prompts only to get to the last prompt and the system hangs up on me and I talk to no one. Tried to call Iberia as recommended on the Level website and they tell me they cannot cancel a Level flight, even though Level directly suggests calling Iberia. Iberia suggests calling Vueling, another affiliated company, and could not reach them as the automated phone system would not allow me to talk to a person either. Have started a USDOT complaint and have disputed the charge on my credit card and I will very likely prevail with one of these responses. But the point is do not do what I did, think that the incredibly bad reviews you see for Level here, and all over the place, are meaningless. If you like problems and do not require any customer service then Level is for you.

Level, like all low cost airlines, charges you extra for everything. But none of it is worth it. The Wifi system barely worked while promising high speeds. The extra meals were small, tasteless, and one promised and paid for meal service never came. The temperature of the plane was hot and uncomfortable, with little moving air. Overall you end up saving no money and receiving less.

Our flight was a real joke. The stewardess sat in the back on her cell phone while we were allowed to help ourselves to water, which was the only free drink.

We had booked a flight with Iberia and all information, up to the boarding passes suggested that the flight is also operated by Iberia. But that was not the case. Only during boarding we saw the plane out of the window. The only plane, which was not from Iberia itself, but from the subsidiary "Level", should be our plane. To date, Iberia has not informed us that the flight is operated by "Level", nor have we received a statement in any form. With any hollow phrases is evaded here, if then at the interval of 14 days times someone deigns to answer our mails.

For my part, I will in any case neither the Iberia nor one of its subsidiaries ever book again. One can apparently not even be sure in what kind of shi* you end up in the end.

The attendants refused to give me water, turned off the call light without asking what I needed, and eventually directed me to the attendant's station where I saw other passengers receiving assistance. They shut the curtain in my face, held it closed, and refused to answer in spite of my saying that I just needed water. I made multiple attempts to flag someone down, was ignored, and had to wait until the final food/drink service (6 hours later) for water.

An absolute joke of a company. They cancelled a connecting flight for a trip from Dublin to Buenos Aires, never informed me of this cancellation, I only found out because I happened to check the booking on the site. Then offered a paltry reimbursement which means I will have to pay triple the cost with another airline. Do not book any flights with this company, can't stress that enough. Customer service is a joke that goes around in circles. Terrible experience.

My wife and I had a relatively good experience with LEVEL. We were supposed to fly Iberia but somehow ended up with LEVEL. We flew premium economy. We had larger seats (bulkhead so we had plenty of leg room). Food wasn't gourmet but it was edible. You will be treated a little better with premium economy at check in. If you have problems before your flight call the London office. Much better than the 800 number . After looking at the other reviews we feel lucky. Probably no more LEVEL or Iberia for us. Flight was round trip JFK to Barcelona.

How you dare to treat a handicap person like that. You lie and ask her to leave the plane. Why you were not prepared for this situation?. I hope all the bad things happen to the person responsible for this.

A cancellation and no solutions. I am waiting for a call from the customer service but nobody is answering, I sent already a few emails. I need to be re-routing or re-protecting. I am waiting for your call in order to solve it, my case is 05315258. I NEED A SOLUTION, very very bad customer service for now.
>>>> We are on the 11th. of DECEMBER and NO REFUND has been made to my account but LEVEL is saying the contrary. I DID NOT GET the refund, I am very unhappy with the service. I am waiting for a solution !!!!

Worst experience in an airline ever. The crew is terribly rude. I have never met so many rude hostesses in my life (and I travel a lot). I was shocked when I landed. I tried to speak to several of them for this reason, and they all answered badly to me for no reason.

I have an acquaintance who experienced the same problem with the crew of this airlines, which is very peculiar. I started to think there might be some internal problem with the airline for which the crew must be very stressed, because I never had this sort of problem before.

I am having the same issue as everyone else. Had a refund due two years now for my wife and two girls' flight that was canceled before the pandemic. They keep sending their stupid refund bank form. I have filled that twice and nothing happens and they keep giving excuses. AVOID THEM at any cost.

I would give them negative 5stars (-5) if it was possible. They are scammers and they do not want to issue refunds and although the booking was made through their website, they conveniently now point out to another company probably spawned out of their original one. And, they have no reliable contact information on how to get refund from "flyleveleurope"? by the time they will give info it will yet another subsidiary called "flylevelspain" and then "flylevelbarcelona" perhaps?1?

This scammers went bankrupted just a while ago, grounding all their flights. If you had a ticket with them, you need to file a claim from a website that is not even English! Oh, by the way, you need to pay £50 to be able to file a claim :) Main company IAG is still operating and running multiple airlines but Level is going bankrupt and not paying people`s money. Pathetic executives...

Level stole our ticket money. We were supposed to fly to Spain mid March. Covid19 killed the trip. I have spent over 15 hours on hold, web sites, filing claims both before and after the fly date. Level refuses to give us a refund or even voucher for our 4 tickets even though their website clearly states they would. All other travel companies have been awesome about Covid, but not Level. Do not but tickets on Level unless you have money to burn.

Don't fly with Level!!! Booked tickets, but never recieved them. Payment has been written of our account however. Trying for weeks already to get it refunded, but completely hopeless customer service!

Niet mee vliegen!!! Hadden een ticket geboekt, geld is wel afgeschreven maar nooit tickets ontvangen. Zijn al weken bezig om ons geld terug te krijgen.